Madras Milk
Mobile App & Website Privacy Policy
Effective Date: August 2026
Applicable to Mobile Application & Responsive Website
At a Glance – Privacy Highlights
- Information Collected: Mobile number, login credentials, name, email, delivery address, order & subscription history, transaction IDs, and location information.
- Purpose: Managing subscriptions, doorstep deliveries, billing, customer support, and service improvements.
- Secure Payments: Payments are processed securely through PCI-DSS compliant payment partners (Paytm & HDFC Bank). We never store your card number, CVV, or UPI PIN.
- Your Control: You may opt out of promotional communications anytime or revoke app permissions from your device settings.
1. Introduction
Madras Milk ("we", "our", or "us") values your privacy and is committed to protecting your personal information.
This Privacy Policy applies to our mobile application, responsive website, and all doorstep milk delivery services offered by Madras Milk.
By registering, logging in, downloading our mobile application, or subscribing to our services, you agree to the collection and processing of your personal information as described in this Privacy Policy.
2. Information We Collect
| Category |
Information Collected |
| Account Information |
Full name, mobile number, email address, password. |
| Delivery Information |
Delivery address, landmark, apartment details, geo-location (if permission is granted). |
| Subscription Data |
Delivery schedule, pause requests, additional quantity orders, cancellations, invoices, support history. |
| Payment Details |
Payment transaction IDs, payment status, payment method. Card and UPI credentials are never stored by us. |
| Technical Information |
Device ID, operating system, browser information, IP address, push notification token, cookies, session identifiers. |
3. Mobile Device Permissions
-
Location Permission
Used to identify delivery locations, verify service availability, and help delivery executives reach your doorstep efficiently.
-
Push Notifications
Used for delivery updates, invoice reminders, subscription confirmations, and important service announcements.
-
Storage Permission
Used for storing invoice PDFs, app cache, and improving loading performance.
-
Network Access
Required for secure communication with our servers and payment gateways.
4. How We Use Your Information
- Manage daily milk subscriptions.
- Process and fulfill delivery requests.
- Generate monthly invoices.
- Process online payments securely.
- Provide customer support.
- Send delivery notifications through SMS, WhatsApp, Push Notifications, or Email.
- Notify customers regarding service updates, promotions, or new products.
- Improve application performance and user experience.
5. Consent & Managing Preferences
By providing your personal information during registration, placing an order, or making a payment, you consent to its use for providing our services.
You may withdraw your consent for promotional communications at any time by:
- Updating your communication preferences within the app.
- Emailing us at info@madrasmilk.com.
- Disabling Location or Notification permissions from your mobile device settings.
6. Data Sharing & Third Parties
We do not sell or rent your personal information.
Your information may be shared only with trusted service providers such as:
- Payment Partners: Paytm and HDFC Bank.
- Delivery Personnel: For order fulfillment.
- Cloud Infrastructure Providers: Secure hosting of application and databases.
- Communication Providers: SMS, WhatsApp, Email, and Push Notification service providers.
7. Payment Security
- Payments are processed using PCI-DSS compliant payment gateways.
- Data transmission is protected using SSL/TLS encryption.
- Payment data is secured using industry-standard AES-256 encryption.
- Madras Milk does not store card numbers, CVV, or UPI PIN information.
- Access to customer information is limited to authorized personnel only.
8. Cookies & Tracking Technologies
Our website and mobile application use cookies, local storage, and session technologies to:
- Maintain login sessions.
- Remember customer preferences.
- Improve website performance.
- Provide a better user experience.
Cookies do not store sensitive financial information.
9. Legal Disclosure
We may disclose personal information when required by applicable laws, government authorities, court orders, or regulatory agencies, or when necessary to protect our legal rights and enforce our Terms & Conditions.
